Saturday, May 26, 2018
Very disappointed! This was our first visit to the Virginia wineries (having started our wine journey two years ago in the Finger Lakes region), and we were VERY excited to visit Barboursville because it was the oldest winery in the area and carried so much heritage. The gentleman who founded this winery was responsible for bringing wine grapes to the area, or so we were told, and we drove 35 minutes out of our way to come visit the winery. The scenery and buildings were stunning, but they are simply masking bad wine and worse service. The tasting room staff were rude and unwelcoming from the very beginning when we asked to do a tasting and went to pay for it. The young woman acted as though we didn't exist and was far too engrossed in her conversation with her coworker to even notice us. She did not even look me in the eye, explain anything or say more than five words to me while taking payment. The tasting room is set up in an "assembly line" set-up, where you walk around the room and taste different wines at different locations. We were not greeted at all at the first two stations we went to, and waited significantly longer than other guests for our pours. It was as if we were invisible. The first woman did not explain the tasting protocol to us, and was fairly rude when she asked us where our paper was (a paper we did not know existed and we hadn't been given when we paid for the tasting). When my husband went to get the paper, she went to explain the wine and pour in both our glasses, without him even present to hear. Overall, terrible service. I spoke to the manager, who was fantastic and did her best, but it seemed that haughty service and a lack of care for customers was engrained in the majority of the staff. We left after tasting three wines, because we were so uncomfortable. Do not waste your time.