The food is fine and the place stays pretty empty even around dinner time. The tables and floors are seldom cleaned even when the employees are just sitting around. The cashier constantly misheard my entire order that I literally wanted to reach over and tap it for her. She was also extremely rude, maybe even racist, from the start and literally threw my change and receipt by the end. And guess what, after about a 15 minute wait, the order came out wrong. Now, I didn't expect this to be a fast food experience, but seeing that I was the only guest in there, I would expect a bit more effort on the part of the workers, who again, were just sitting around in customer chairs. This place actually used to be great and bustling with people, just last year. I can see why it has lost popularity since then... Is it just me or did the portions shrink and the prices rise? At the core, the food itself is passable (wrong order) and I probably will go back for those delicious fries, but maybe during the school year when there aren't any exasperated students working shifts. That's my two cents.
It's the same as any other Smash Burger. The line took quite a while to get through, 10-15 mins, even though the there were only 12 people in front of us. The food was fine, but the prices felt too high. Smash Burger has also gotten cheap when it comes to their milk shakes. They no longer serve them in a glass, along with what's in the metal mixer. Anyways I'm not against returning here, but I feel no real desire to return.
Foods good services is slow. The business wasn't crowded but they seemed a bit overwhelmed. Plus floor was dirty and it seemed a bit off as a whole. I'm a fan of smash burgers but they need to regroup and work on there staff . Maybe they were tired who knows. I hope it's better next time. Had to add that the burgers have seriously shrunk. Wow for two burgers and fries and a drink. I paid $19.91. Wow a bit disappointed.
If you have allergies dont go here. My wife has allergies to dairy and gluten and told the cashier this asking if they could accomodate. They seemed to wave it off as no big deal and said sure! Well... After she had her meal at home guess who had a full blown allergic reaction? Absolutely will never trust their staff again.
The food is great but the service is terrible! Everytime we go it feels like we are an inconvenience to the staff. They can't even be bothered to speak in full sentences it seems. But the burgers are yummy so we keep going back